Managed services
Delegated operations. Defined responsibilities.
Delegate part of your telecom and billing operations to a team working with clear processes, useful indicators and regular reviews.
Illustrative monitoring views. Service commitments are defined in your contract.
A clear scope
Delegated work and retained approvals are defined together.
Operational support
Teams work from your tools and context.
Shared visibility
Exceptions, actions and outcomes remain understandable.
Prepare the handover and track operations.
- 01
Define the scope
Identify objectives, tasks, rules and contacts.
- 02
Take over
Prepare access, data and the handover between teams.
- 03
Operate
Perform delegated work and handle exceptions within the agreed scope.
- 04
Review
Share results and decide on improvements.
Who does what?
Clear responsibilities prepare the handover between your team, Billguard and field participants.
| Action | Your team | Billguard | Field / provider |
|---|---|---|---|
| Objectives and commercial rules | Decides | Advises | Contributes where relevant |
| Preparation and checks | Supplies context | Performs delegated work | Supplies relevant data |
| Sensitive decision / issue | Approves under agreed rules | Prepares the evidence | Acts when mandated |
| Remote diagnosis | Supplies context | Analyses and coordinates | Contributes to diagnosis |
| Physical intervention | Authorises where needed | Coordinates and tracks | Intervenes |
| Review and improvement | Sets priorities | Reports and proposes | Shares outcomes |
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