---
title: "Managed services — BillGuård Systems"
description: "Delegate part of your telecom and billing operations to a team working with clear processes, useful indicators and regular reviews."
url: "https://billguard.fr/en/managed-services/"
language: "en"
---

![Managed operations workspace with illustrative service and ticket panels.](https://billguard.fr/_astro/master-086.BUJOzc3n_Z1s1htl.webp)

Managed services

# Delegated operations. _Defined responsibilities._

Delegate part of your telecom and billing operations to a team working with clear processes, useful indicators and regular reviews.

[Discuss your operations](https://billguard.fr/en/contact/?motif=operations&source=Managed+services) [Define responsibilities](https://billguard.fr/en/managed-services/#responsabilites)

Illustrative monitoring views. Service commitments are defined in your contract.

A clear scope

Delegated work and retained approvals are defined together.

Operational support

Teams work from your tools and context.

Shared visibility

Exceptions, actions and outcomes remain understandable.

## Prepare the handover and track operations.

1.  01
    
    ### Define the scope
    
    Identify objectives, tasks, rules and contacts.
    
2.  02
    
    ### Take over
    
    Prepare access, data and the handover between teams.
    
3.  03
    
    ### Operate
    
    Perform delegated work and handle exceptions within the agreed scope.
    
4.  04
    
    ### Review
    
    Share results and decide on improvements.
    

## Who does what?

Clear responsibilities prepare the handover between your team, Billguard and field participants.

Example allocation tailored to the engagement. Commitments are defined in your contract.
| Action | Your team | Billguard | Field / provider |
| --- | --- | --- | --- |
| Objectives and commercial rules | Decides | Advises | Contributes where relevant |
| Preparation and checks | Supplies context | Performs delegated work | Supplies relevant data |
| Sensitive decision / issue | Approves under agreed rules | Prepares the evidence | Acts when mandated |
| Remote diagnosis | Supplies context | Analyses and coordinates | Contributes to diagnosis |
| Physical intervention | Authorises where needed | Coordinates and tracks | Intervenes |
| Review and improvement | Sets priorities | Reports and proposes | Shares outcomes |

CONTINUE EXPLORING

[Managed billing operations](https://billguard.fr/en/managed-billing/) [NOC and operations](https://billguard.fr/en/network-operations/) [Networks and operations](https://billguard.fr/en/projects/managed-networks/)

LET’S TALK

## Let’s define the operations we can take on.

[Discuss the operations to delegate](https://billguard.fr/en/contact/?motif=operations&source=Managed+services)